Customer Service • Sales

Practical, Actionable Training That Really Works

Workshop One

The Seven Steps to Delight Your Customers

When your team are empowered and released to deliver remarkable service, then you will see amazing things start to happen in your business.

These 7 Steps will teach your team how to delight your customers, and give them a simple, actionable process that they can follow:

  • How to make a great first impression
  • Handling complaints quickly and effectively
  • Removing customer frustrations or concerns
  • Exceeding your customer's expectations
  • Understanding the life-time value of a customer
  • Making your customers feel appreciated
  • How you say good-bye is just as important as how you say hello!

Your team will find this to be an inspiring and practical presentation that is filled with many real-life stories and examples of  remarkable businesses who are famous for their customer service - and their success!

“Glen spoke at the recent Business PD Day I organised for teachers, and received lots of very positive feedback with 10/10 from the majority of teachers. His presentation was very clear and engaging with a range of very useful strategies for improving Customer Service.” 


Workshop Two

10 Strategies to Generate Your Own Leads

Designed for Sales Teams, this workshop will provide ten proven strategies to help your sales consultants generate their own leads. As the world of sales continues to evolve, it is essential that Sales Professionals build their own personal brand and develop external sources of new prospects to help them achieve and maintain their success.

Glen Smyth’s training is outstanding. His ability to put years of experience into simple, easy to follow steps, makes this training essential for individuals or businesses who want to reach new heights in their performance.


Contact Glen Today for More Information

I'd love to speak with you about presenting one of my Training Workshops for your Company or Organisation. You can contact me by email at or by calling me personally on +61 (0) 412 167 827.